itsupport



T 0300 303 0052

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Service Desk Support Package: 

East Midlands Online provide complete System Administration and Management, effectively becoming your entire IT department. We provide comprehensive Pro-active Support and Monitoring of IT Systems in order to reduce the number of support incidents, increase performance and reliability and provide a more stable IT infrastructure for future expansion. 

Service Desk support includes all of the following:

  • First point of contact for any technical issues
  • Unlimited Telephone / Remote Support as required
  • Unlimited Onsite support as required
  • Installation of ‘Support Agent’ onto each Server and Workstation
  • 24/7 monitoring of Servers, Workstations and Network routers
  • Pro-active resolution of issues before they become service effecting problems
  • Support of remote clients; Resolution of issues involving:
    • Microsoft Operating systems
    • Network Infrastructure
    • Hardware failure
  • Includes support for Network devices such as, Printers, Scanners, Backup devices, etc.
  • Assistance in resolving other technical issues (such as Internet connectivity, Third-party Software)
  • Prioritised incident resolution
  • Quarterly review of current support issues / faults – prioritising
  • Recommendations for improvements to network performance, security and reliability.
  • Active Directory
    • User Management
    • Group Management
    • Distribution Lists
    • Security Groups
    • Login scripts
    • Permissions
  • Software updates – Including Operating systems and Third Party software
  • Group Policy
  • Windows Updates, management and installation
  • Data Backup
  • Anti-Virus
  • Internet Security
  • Remote Access / VPN
  • Mobile connectivity
  • Printers
  • Wireless Access

Send Us Your Enquiry

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