Live Chat Enhances the Visitor Experience Adding live visitor chat to your website could help increase sales and improve customer satisfaction and loyalty. The benefits can be seen in a number of ways.
There is an ever increasing number of Websites that trade online yet appear to have no Contact Information other than email. Who knows who runs these sites? They may be Virtual businesses, operated on a part-time basis from a back bedroom which is why they might be so cheap, because they have no overheads OR customer support. In todays business, Service is critical and responding quickly and efficiently to customers questions and queries is essential to having a successful business. Adding live chat to your site shows your visitors (and potential customers) that you are a genuine business with real people ready and waiting to help.
Even if visitors don't use your live chat facility, the very fact that it is there will increase the visitors confidence in your business, and therefore lead to increased sales.
Live chat is more secure than email, with all WhosOn live chat sessions being protected by SSL. So it's as secure as your checkout pages.
Most visitors to your website will give up and leave if they cannot find the information they are looking for within a few minutes. Live chat enables the visitor to get the information they need quickly and for you to offer additional information the visitor may be unaware of. Once in a chat session you can also transfer the visitor to the relevant webpage on your site, enhancing the experience of their visit.
Rather than waiting for the visitor to purchase online or contact you for further information, you can track what visitors are looking at in real-time and then send them a 'can we help?' message. The message can be unique to that visitor. If you see a visitor pausing on the checkout process you can ask if they would like you to take the order for them. Overall, being proactive with your visitors will increase sales.
Make Your Website Work For YOU
WhosOn can watch visitor activity. It can detect when a visitor may potentially become a prospect, based on keywords, pages viewed, location etc, and initiate proactive invite requests ON YOUR BEHALF. This can increase conversions without any additional work from your staff.
More Ways For Customers To Contact You
Live chat is a convenient, quick and free way for customers to contact you, no matter where they are in the world. Customer queries can be resolved much faster than with email and the customer does not have to worry about their message being blocked as spam, or waiting days for a response when the email is finally read.
Customer Relationship Management
Once a visitor has chatted to you, their contact information is recorded against their visitor record in the LiveChat database. This will show on subsequent visits. You will instantly know when existing customers enter your site. This enables you to be more informal during live chat sessions and therefore further improve customer relations. In Summary, the benefits of using LiveChat significantly outweigh the costs of operating the service.